Help & FAQs

We are open Monday through Thursday, 7:00 am to 4:00 pm Arizona time. We are CLOSED on Fridays. Arizona does not observe Daylight Savings Time.

You can place orders directly through our website, by phone at 1-928-537-8387, or by email at sales@factor2.com. Our team is available Monday through Thursday, 7:00 am to 4:00 pm Arizona time.

Log in to your account to view your order status and tracking information. Once your order ships you will also receive a shipment confirmation email with tracking details, typically within 24–48 hours of shipment.

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If your order has not yet entered processing or shipped, please contact us immediately at 1-928-537-8387 or sales@factor2.com and we will do our best to update or cancel it. Once an order has begun processing or has shipped, we are unable to modify it.

First, check your order status and the carrier tracking information for the latest delivery updates. If tracking shows the package as delivered but you have not received it, or if items are missing from your shipment, please contact customer service and we will help resolve it.

Please contact customer service within 72 hours of receiving your order at 1-928-537-8387 or sales@factor2.com so we can get any missing components to you right away.

Backordered items depend on our suppliers’ restock timelines, which are not always predictable. As soon as an item is back in stock, we will ship it to you and send a shipment notification. Contact us if you would like the latest status on a specific backorder.

Most in-stock orders ship within 1–2 business days (Monday through Thursday). You will receive a shipment confirmation email with tracking information once your order is on its way.

Shipping is automatically calculated at checkout based on your cart contents and shipping address. Simply add items to your cart and proceed to checkout to see the shipping method choices and their prices.

Yes. Some of the silicones, catalysts, and solvents we sell are regulated as hazardous materials and can only ship by ground. These items cannot be shipped by air, expedited air services, or to PO boxes, and may require a signed compliance affidavit before shipment. Available shipping methods will display at checkout based on the products in your cart. If an product was selected for an inappropriate shipping method, customer care team will reach out to resolve the issue.

Yes, we ship to many countries. During checkout you will be asked for your shipping country — if your country appears in the dropdown, we can ship to you. If you do not see your country, unfortunately we are unable to ship there at this time. Please email us if your country doesn't appear on the list and we will double check as the list is always updating.

You may use any of the payment methods offered at checkout. Please note that international orders will not ship until payment has been received and verified. Reach out to sales@factor2.com for wire transfer option.

Shipping is automatically calculated at checkout based on your destination and the products in your cart. You will see available shipping methods and prices after entering your address. We ship international orders shortly after payment is received. Customers are responsible for any duties, taxes, or customs fees assessed by their country. Failure of a customer to pay their duties and taxes for an imported shipment will cancel their Factor II customer account.

We accept returns within 30 days of purchase. Items must be unopened and in their original packaging. Please contact us before returning any items so we can issue a return authorization. For complete details, see our Refund Policy.

Please contact customer service at 1-928-537-8387 or sales@factor2.com to request a return authorization. We will provide instructions for returning the item and, once received, process your refund.

If you believe you have received the wrong product, please contact customer service within 72 hours of receiving your order and we will make it right.

Refunds are typically issued within 7–10 business days from the time we receive your returned item(s). Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Yes. International returns follow the same 30-day policy. Please contact us before shipping anything back. Return shipping costs, duties, and any customs fees on international returns are the customer’s responsibility.

Click Create Account, enter your email address, and follow the prompts to complete your profile. Your information is kept private and is never sold to any other company.

Sign in to your account to update your shipping addresses, contact information, and order preferences.

On the sign-in page, click “Forgot your password?” and enter your email address. We will send you a link to reset it.

Sales tax is only applied to orders shipped within the same state as our warehouse (Arizona). Tax-exempt customers should contact us to set up an exemption on their account before placing an order.

Your credit card is charged within 24 hours prior to shipment of your order.

Sign in to your account to view and print invoices for all of your past orders. If you need additional documentation, contact us at sales@factor2.com.

Please sign in to your account to review your order history and compare it with your records. If you still have questions, contact us at 1-928-537-8387 or sales@factor2.com and we will help you sort it out.

You can browse by category from the main menu, or type a keyword, product name, or part number into the search box at the top of the page. If you have trouble locating a product, our team is happy to help — contact us at 1-928-537-8387 or sales@factor2.com.

Add items to your cart, then proceed to checkout. On the checkout page you will see a field to enter your discount code, which will be applied to your order before payment.

Gift cards can be purchased directly from our store. To redeem a gift card, enter the gift card code at checkout in the discount or gift card field and the amount will be applied to your order.

Yes. We are committed to providing the best value at the best price. We work hard to keep our pricing competitive on the professional-grade silicones, pigments, and materials we carry. If you find a better price on an identical product, contact us — we want to earn your business.

We value your privacy. We do not sell or share your information with third parties for marketing purposes. For complete details, see our Privacy Policy.

Yes. Our website is protected with SSL/TLS encryption throughout the checkout process, and payments are processed by PCI-compliant payment providers.